At this time, we are offering both tele-health and in-person services. We recognize that depending on insurance coverage or other circumstances, it may be therapeutically necessary to hold in-person services. As a public health agency, we are following CDC guidelines regarding safe practices in order to best protect our clients and staff. Please speak with your provider to address concerns and determine the most helpful delivery of services.
If you have questions about whether in-person or telehealth services are most appropriate for you at this time, please discuss this with our intake coordinator or feel free to contact your therapist or BHIS provider either by phone or email. Employee emails are set up with the first initial of the first name, followed by last name @lifeworksdm.com. Our office phones will be answered during business hours as well at 515-255-8399.
We recognize this is a time of increased stress and unpredictability for many and are here to support you.
Listed below are steps that LifeWorks is taking to protect our employees and clients:
Clients may not arrive early in order to provide time for sanitization between sessions.
It is imperative that in-person sessions end no later than a quarter ‘til the hour.
A table is located in the breezeway in both offices, with disposable masks, and hand sanitizer . We ask that clients sanitize before entering.
Per current CDC guidelines, masks need to be worn in common areas by both staff and clients. Both your therapist and yourself may determine whether a mask is worn during sessions.
Plexiglass installed at the front desk for added protection for our wonderful support staff and clients.
A distance of 3 feet should be maintained between individuals, and there will be no physical contact (e.g. no shaking hands) with therapist [or staff].
All staff sanitize any common areas following use.
LifeWorks may change the listed precautions if additional state, local, or federal orders or guidelines are published.