CORONAVIRUS/COVID-19 UPDATE

TELE-HEALTH SESSIONS CONTINUE

LIMITED IN-PERSON SESSIONS BEGINNING WEEK OF 6/15/2020.

Tele-health continues to be the safest way to access mental health services at this time. With most insurance companies granting extension to the coverage of tele-health services until late summer, we encourage patients to take advantage of this in order to promote the greatest safety when appropriate. We recognize that depending on circumstances, it may be therapeutically necessary to resume in-person services. We are beginning to do so at a limited capacity the week of 6/15/2020. We are following CDC guidelines regarding safe practices in order to best protect our clients and staff.

If you have questions about whether in-person or tele-health services are most appropriate for you at this time, please feel free to contact your therapist or BHIS provider either by phone or email. Employee emails are set up with the first initial of the first name, followed by last name @lifeworksdm.com. Our office phones will be answered during business hours as well at 515-255-8399.

We recognize this is a time of increased stress and unpredictability for many and are here to support you.

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In-Office Coronavirus Protocol

Listed below are steps that LifeWorks is taking to protect our employees and clients:

  • Clients may not arrive early in order to provide time for sanitization between sessions. (Please speak with your therapist about the plan for in-person sessions.)
  • It is imperative that in-person sessions end no later than a quarter ‘til the hour to allow therapists to clean their offices between sessions.
  • The waiting room will remain closed. In the Ankeny office, this also means no waiting in the atrium.
  • The inside doors of both buildings will be left open to reduce contact with germs. A table is located in the atrium outside our door in Ankeny and in the breezeway in DSM with disposable masks, and hand sanitizer. We ask that clients sanitize before entering.
  • Masks will be required for both clients and staff in all common areas.
  • We will not be offering coffee and drinks to clients at this time.
  • All staff members will take temperature upon arrival and log on the spreadsheet. We will not allow entrance to any staff members with a temp of 100 degrees or higher. We ask that clients take their temperature before coming to the office.
  • A cleaning log is kept at the front desk and additional cleaning measures are being taken. All staff must sanitize any common areas following use.
  • Plexiglass installed at the front desk for added protection for our wonderful support staff and clients.
  • Air filters have been changed in each building to promote better air flow.

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