If you are a patient of LifeWorks, we are honored and humbled to serve you and the communities of Ankeny, Des Moines, and West Des Moines. LifeWorks will continue to operate much the same way it has always been and you will experience very few if any changes. Below are some questions and answers about how this change will affect you:

LifeWorks Patients Frequently Asked Questions:

Providing quality care for our clients is our utmost priority and will continue uninterrupted at LifeWorks. Your care will be with the same providers and at the same locations and hours of operation.

No, you will continue to schedule by calling our office at (515) 255-8399 or by clicking here to request an appointment.

Yes! We will continue to provide visits via telehealth for the foreseeable future with the same format as you’ve previously used.

If your insurance was in-network prior to the partnership, it will remain so. If you would like to make a payment, you may call our office at (515) 255-8399 or click here to make a payment online.

Please email patientfinancialservices@nystromcounseling.com with any questions/concerns regarding bills and payments.

About Nystrom & Associates

Who We Are

With over three decades serving patients, Nystrom & Associates is one of the largest behavioral health organizations in the country. We are on a mission to empower people to be the best version of themselves by providing therapy, psychiatry, substance use and a variety of other services for adults, children, couples, and families.

Patient and receptionist at Nystrom & Associates

Our Beliefs

  • Every person is valuable and worthy of kindness, love, and compassion.
  • Profound change is possible.
  • By meeting people where they are and engaging them with dignity, we help individuals deal with life’s challenges.
  • It takes courage and vulnerability to make changes in one’s life.
  • It is a privilege and honor to share this journey.

Our Vision

We are striving for a world in which focusing on your mental wellbeing is recognized as a strength, getting help is easy, and every person is seen as valuable, with unique gifts.

Our Values

Our values guide our actions and we operate from a place of HOPE: humility, optimism, people-centered, ethical practice.

Our Reach

We serve more than 100,000 patients through approximately 1 million patient encounters annually. Our team of nearly 2,000 includes over 1,000 clinical staff with expertise and specialties that span the gamut of behavioral health services and other supports.

Services & Programs

  • Therapy
  • Psychiatry
  • Substance Use Treatment
  • Dialectical Behavioral Therapy (DBT)
  • Psychological Testing (including ADHD)
  • Community-based services

Where We’re Located

  • 60+ locations in five states, including Iowa, Minnesota, Missouri, North Dakota, and Wisconsin.
  • In-person and virtual options.
  • We accept most commercial and state insurance.

Ensuring Equal Access to Care

  • We accept all insurance plans, including Medical Assistance (MA), Medicare, and various public and private pay options. This ensures equal access to our services, no matter your insurance coverage. A reduced rate for private pay patients is also available.
  • Nobody will be denied services due to their inability to pay. A discounted/sliding scale fee schedule is available, based on family size and income. Everyone can get the care they need, regardless of their financial situation.
  • To verify your insurance or ask about payment options, call our Intake Coordinators at 651-628-9566.

Investing in Communities

  • We are committed to making a difference in our communities and industry, and participate in many organizations and events, including:
American Psychiatric Association
American Psychological Association
National Council for Mental Wellbeing
NAMI - National Alliance on Mental Illness
Saint Paul, MN Walk for Recovery
Twin Cities Pride Festival
  • In addition, our dedicated experts spend time at the local and national level, shaping policy, educating others on behavioral health issues, and volunteering with various nonprofits and advocacy organizations